Vodafone Reading are the most useless ,time wasting ,overcharging ,horrendous , haven't got a clue type of people I have ever had the unlucky misfortune of meeting in my life. They harass you and tried to scam you all the time !! Charging you for items they have never given you like hundreds for iPhones ??They don't let you upgrade as apparently they don't have a program on their computers to do so, however they will make you wait there for hours for no apparent reason. They will tell you to come in upgrade today waste your petrol pay for parking to do it especially ,then inform you after a long stretch sat waiting that they don't have the programs to do so. I hate this place and these people. To make matters worse I did not end up leaving here with a phone as they told me they couldn't do it but they have charged me for one when I wasn't even there amazing how I can sign for a phone in store when I was in river island they have also signed me on to a £100 a month 2gb contract no phone included when I wasn't even there they have just stolen my details to do so as they are thieving little *****