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Jen
Has proven near impossible to cancel a contract with this joke of a company. I have spent 12 plus hours on the phone with numerous advisors who have all refused to cancel the contract. I stopped paying the direct debit as I refuse to give them any more money after clearly staying my desire to end the contract. A few months down the line and they phone up stating that I now have a debt to them which must be paid. 8 explained that I have repeatedly told them I no lonmger want the contract and they still insist I must pay them money for the pay few months where the contract has not been used. The woman on the phone then claims that this debt will affect my credit rating and they will take me to court over it. An absolute joke since there will be numerous records (since they record all of their calls) of me trying to cancel this contract. If they do take me to court I will not let them get away with this disgusting, scamming behaviour. They are a ridiculous company who don't know the meaning of customer service and certainly aren't worth the stress, stay well clear of them.
8 years ago
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Vodafone has a 1.2 average rating from 2,003 reviews

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Alice, Customer Support

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