Been with Vodafone for ten years plus. Each time I renew my contract they offer the world when you agree to the new contract that's when it starts. This time I recorded everything when I phone to explain the new contract was not the one i opted for. The lady who I couldn't understand said basically I was lying. I've been messed about lied to and ripped off. I've paid for my cancellation and am going to go with another provider tomorrow. My brother is a barrister and has listened to my recordings. He simply smiled and said make an appointment with an ombudsman which I have done. Seeing him 10.15 in the morning. Vodafone we will soon see who's lying. My honest advise to anyone about to join or are not happy with there service simply look at the reviews and go elsewhere. Ps nearly all other providers are cheaper and do honest decent deals. See you in court Vodafone