Trustpilot reviews Review of Vodafone UK Vicky Ladizhinskaya 11 reviews GB Rated 1 out of 5 stars Updated 10 minutes ago Vodafone broadband nightmare Am more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings. I have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service. Vodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training . Instead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working. I now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers. Will continue to post updates. 17/01/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works. 18/01/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a "new" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit