Vodafone is incompetent and offer appalling customer service. Despite endless attempts to resolve an issue on my account, Vodafone simply ignored every letter and every call. The only time they will resolve any problems is if instructed by the communications ombudsman. And in fact, I was told that today by one of their advisers. My credit file remains 3 months out of date, they do not honor their obligation to update monthly. I was forced to pay the bills manually each month as they do not honor the direct debit guarantee either. Over 4 consecutive months they applied for two direct debits each month or took more than the agreed amount without any prior warning. I have had to involve the Ombudsman twice over the course of the two year contract to get a resolve. Please avoid at all costs.