I have been with Vodafone for almost 4 years now, so I could call myself a loyal customer. During the black Friday week I have decided to upgrade my phone and also get my husband moved from another provider to Vodafone and get him a new contract with Vodafone too. DPD – delivery company for Vodafone couldn’t deliver our phone to us, because we were at work, so instead of dropping it off at their local Drop-off point, they have sent it back to Vodafone warehouse. After hours (yes, hours) on a phone with customer support team Vodafone failed to re-arrange delivery, let alone explain what the issues are or how they can help us. Moreover, I have been told 4 times that I would get a call back from their team and not once I’ve got one. During my last call I had to cancel both orders and asked to speak to customer service manager. I was refused to do so. When I asked to speak to customer complaints team – they hang up on me. To sum up, never deal with Vodafone, regardless how good the deal is. You most probably won’t get the phone delivered. If you do, though, and have a problem in future – don’t count on Customer service team helping you.