Vodafone are an absolutely shocking and rip off service. For the first 3 months i was very pleased with the service and being a vodafone pay as you go customer for nearly 10 years i decided to go for a contract. BIG MISTAKE. Over charged every single month after 3 months with no help from any of the many many staff i have spoken to and even being put through to the upgrade department as the staff were looking to stop my many many complaints towards the service. I have been pushed from pillar to post at every turn to which i thought there was no end to this dispicable service. Eventually got someone to review my account which was over a month ago and still havnt heard anything about it. Then seemed to have got a really nice lady who i thought helped me in many different ways. Nope didnt change a thing. My contract is £36 a month on which i have paid over £350 in the last 3 months, being told that some of the faults are from the vodafone system, having been through many different channels, being disconnect for lost payments and having problems with direct debits EVERY SINGLE MONTH FOR NEARLY A YEAR apparently due to faults on vodafone behalf, so i was continuely told and relayed to the many other staff i spoke to. Being charged premium rate for me to phone vodafone customer services because of all the problems caused is absolutely shocking and a disgrace that they can charge people such eratic prices for contracts they thought were secure is an absolute joke. No problems fixed, no promises met, no actual proper payment described has been taken and on top of that if i want to cancel my contract i've to pay £273. Vodafone should be shut down as there is no customer satisfaction as all. Cancelling my contract as soon as i have the money to do so due tobeing ripped off so close to christmas i cannot afford to get out of this horrendous contract till after the year.