I have been with Vodafone ever since it changed from Vodacall to Vodafone some 25+years or more. Last year an upgrade went horribly wrong and in the end I had to email UK CEO and, the problem was rectified. I made a mistake last week and nearly had to buy another line (my fault entirely)when all I wanted was to upgrade my phone early. I emailed again CEO office and within a couple of days the problem was sorted. During my phone conversation with the CEO office I have gathered that Vodafone have been working hard over the last 8 months to improve on previous performance. I have to say it is so easy to complain and give a company a bad name. Seldom do you hear about the success stories when things sometimes do go wrong. So this is my effort to redress the balance. Only time will tell if things are improving. Providing of course that other people post the good stuff, Yes??