Nice people who tried to help. However simply could fix my data not working and simply made it worse by then making it so I had no service telling me would be fixed in 24-48 hr period. This would be then 7th day without me having a phone and quite frankly i doubt they would fix my data in the end. To rub some salt in the wounds the 191 number provided did not work as if you out your number in it , it would hang up on you which is a very nice touch. The online chat people were equally useless as would not give me a number other than 191 to call despite telling them it didn't work. Due to me having 7 days without a home it has left me constricted to my house as cant reach out to anyone so have plenty of time to write bad reviews unfortunately. Just a shite company to be honest and will be changing my carrier.