Vodafone have the worst customer service department I have ever experienced. Took a contract out for 24 months for my son, he lost the phone, we continued to pay the monthly amount until it ended. Rang and cancelled the contract and cancelled the direct debit only after the last payment went out in Sept 2016. Vodafone continued to bill the monthly amount, rang and explained the contract had been cancelled in August 2016, they apologised and said they would make sure the contract is cancelled and clear any balance. Guess what they have now billed me for December 2016, rang again yesterday another 50 minute phone call, I asked for email confirmation that this has been done. They emailed me with thank you for your call we have now unblocked calls for premium rate numbers! Call them again this morning went through everything, finally received and email confirming the account is closed and there is no outstanding balance on the account. Vodafone are the worst mobile company ever, don't ever use them!!!