I wouldn't even give them 1 star ! I have two contracts with them - unfortunately ! one came to an end at the end of November, so I wanted to change my iphone over onto the one that was still going, and put the other phone onto pay as you go, after speaking to 3 different people, having great difficulty doing so, I eventually - after about 35 - 40 minuts, got someone who could actually understand English ! he said, yes thats fine, you'll need to give thirty days notice - which I did, and was told to call back on the 28th of December (2016), which I did, BUT, after being on the phone for an hour and 5 minutes, I spoke with 5 different people - in 5 different counties I'm sure, no-one knew what I was talking about, even although I KNOW I explained things VERY clearly, no-one could really help me !! I asked for a supervisor or manager to call me, I was told that someone would call later same day, well NO surprise, I didn't get a call, so I called again, 24 hours later on the 29th December (2016), once again, I spoke with several people in several countries, and still no-one could help me, I was told by someone to go into a store, ok, I though, so I popped into one of the main stores in Edinburgh, explained my situation again, and that I'd spent over two hours on the phone - having to explain this each and every time to each new person !! she could see on the notes on my account that this had been arranged on the 28th November (2016) an couldn't understand why no-one knew what I was talking about, as she said it is very clear, BUT, she says, this cant be done in store !!! you must phone and speak with the "disconnection team" so I went home, called once again, and after having to explain my situation yet once more, I was told, OH, this cant be done !! you will need to give 30 days notice ! I said I did that on the 28th November, he said, but "SIR" that was up yesterday - you will have to give another 30 days notice, so, I once again asked for a manager to call me, I was told someone will call you later today, but, as per usual, NO-ONE did. So I am still left hanging here ! So, I called yet again on 3 January (2017) had to explain my situation yet again, and yet again, this person who was in Israel, didnt know how to help me, I asked for a manager to call me back, I was told someone would call me within 1 hour, I asked whats his name, he said his name is Richard, he is a manager and he will call you within 1 hour, guess what, still no-one has called. They are unbelievably pathetic, and seriously DO NOT care, once they have you on contract, they totally wipe their hands on you. BUT, I found out yesterday, I have been over charged by just over £22 ? so I had to call the billing team, and guess what, the guy coulnt help me ( he was also in Israel) I mentioned my ongoing problem and have already requested - 3 times, for a manager to call me,but no-one has, he said he will make sure someone does call me, but, guess what, No-One has called me still. But, I received text messages from Vodafone, asking my rating from 0 to 10 on various things about my call, so I gave them a zero for all questions, SO less than an hour later, I get a call from Vodafone asking why I gave zero's on the questions, so I was explaining my situation, and - the guy called Jason, hung up on me !! I tried to call the number back, but it doesn't receive incoming calls !! I have never ever received such pathetic / extremely bad customer service ANYWHERE in my entire life ! Even the guy in a well know nationwide phone shop, said to me when I was looking at new phones, "whatever you do, DON'T go with Vodafone, !! I looked at him, and asked why, he said their customer service is so so bad, he said I (unfortunately) have to call them often on a customers behalf, and they are just so terrible !!, also in a well know supermarket yesterday inquiring about their deals, and the girl says, "stay away from Vodafone" I asked why, she said she has been overcharged, and had been on the phone just earlier that day for over an hour, and still no-one could help her or sort it out, she has stopped her payments. They are pathetic beyond belief !! So,, it appears they have the worst complaints to off-com then any other provider ! BE WARNED - STAY CLEAR OF VODAFONE FOLKS.