Having been with Vodafone for 15 years and putting up with what best can be described as a poor coverage and a customer service team that doesn’t care in the slightest I cancelled my contact, this was in October 2015 , Vodafone carried on collecting the monthly direct debit of £35 for the next 12 months , I have now spent since October 2016 until now trying to recover the money that Vodafone have taken from me, I have contacted them no fewer than 14 times , they ether cut me off or tell me it has been sorted, but it never does, they reluctantly offer me £25 compensation, but with no intention of paying. In December I escalated the complaint to the Ombudsman. If this was not bad enough my wife cancelled her contract in October 2016, but this time we cancelled the direct debit, this should have been straight forward enough with most companies, but not the disgraceful Vodafone, instead they have instructed Frederickson’s to recover November , December and Januarys monthly premiums, Vodafone now tell me that yes my wife did ring to cancel the contract but there seems to be no notes on their system, they have also confirmed that my contracted telephone number has not been used since October 2016 and promise to call me back to get this sorted. You will not be surprise that the only correspondence I have had is from a debt collection agency wanting me to pay for a contract that has not been used and has been cancelled. The only difference between Vodafone and Mr D Turpin is the horse.