Worst Phone Provider, Awful customer service skills!!! I have experienced such bad experience for the last couple of months with Vodafone. I was originally in a contract with them , so when it came to the upgrade time I wasn't too keen on staying on with them, however after they promised this deal and told me how much I'll be saving I ended up fallen for the trap. At the start the sales people promised you so much, it is unbeliveable really how nice they are to you. They tell you, you will be having this deal and you won't be paying for this extra component to your bill for a couple of months. So once I finally agreed to a set price for my contract I left it at that. With work I work away quite often so I didn't check my banking for a couple of months and I eventually came across the history of the direct debits and I got so angry. I ended up speaking to a member of their customer service team in which they said they would investigate and get back to me. However, this turned out to be complete lies as It ended up taking me to get back into contact with them regards this issue. When I eventually spoke to a member of there team , they ended up telling me due to it being more than 2 months they couldn't listen back to the phone calls from the past as they only keep the recorded conversations for 2 months. So they said or on less you can get some sort of concrete evidence as in email or text saying the promised charge of my monthly contract they couldn't do anything. I have been let down by this phone provider so many times I honestly would not recommend them to anyone. I have never experienced such a stressful and hard time dealing with something like this. One thing I would recommend would never ever believe anything they say. The countless amounts of time where I was promised and told something by there customer service workers and nothing ever came about it or happened. The worst is when they say they will get someone to call you back, If i was to wait for that I would never ever hear from them