Last year I purchased mobile broadband for £8 a month which in actual fact I never used so a waste of money really. I completely forgot about it and carried on paying for it as I agreed to that contract. I had two contract phones with Vodafone plus the mobile broadband so they were getting a lot of money from me a month. At the start of last year my monthly payments were extremely high compared to what I normally would pay but I assumed without checking maybe it was because I was going over my data. I thought nothing more of it until about 4 months ago when I went to cancel one of my contracts. I cancelled it early and was willing to pay the charges I waited for the end of the month and still no cancellation on the contract. I phoned again and finally someone cancelled my old contract properly on the 2nd attempt. When my bill came in for that month which was around £167 I thought it was even higher because of the cancellation of my old contract. Paid it thought nothing more until the following month when I received a bill of £225! I phoned them immediately and asked what is going on with my account to find out they had re-installed the mobile broadband on my account from £8 to £30 for 2gb a month then the last two months £100 a month for 5gb!!!!! I never signed a contract for this and never asked for it to be put on to my account. The £8 a month mobile broadband yes but not £30 or £100 broadband !!!! They told me it was an error and they will refund me for this. Was told I would get a call back but nothing. I called about 7 times about this situation was promised I would have a refund of over £500 plus compensation but no email as requested to confirm this. I phoned again and again and finally after false promises constantly I spoke to a gentleman that kept to his promise and after 4 hours of his listening back to phone calls and chasing up the problem they issued me the refund. Once my last contract ends in December I'm afraid I will no longer use Vodafone. I can't believe for a whole year I never noticed that the money was taken out of my account until they started taking a ridiculous amount of £100 out! Just a good job it happened really. Also the communication with colleagues at Vodafone is appalling they do not write enough notes on your accounts for the next person that you speak to so you have to go through the whole process again and many of the people that work on the phones do not understand English. Waste of time and wouldn't recommend anyone using them also would like to say that the signal can be very temperamental sometimes it's okay in the same location and then suddenly the next day no service.