4 calls 2.5 hours in total. Managers not calling back when promised (Egypt centre), Senior manager putting in service request for my money being reimbursed, request rejected despite giving me my bank details, no follow up (Cape town). Various operatives leaving me on hold for ages, cutting me off, unable to put me through to last person who promised refund/call back. Basically deliberate attempt to give you runaround so you give up. Refuse to register an official complaint over the phone, hidden convoluted procedure, so number almost certainly vastly underestimated. No accountability, no follow up, operatives allegedly not bonused on problem resolution but simply on there ability to soothe the customer to get a good score when the text comes through. You think a process is in motion - it isn't. Massive fine last year obviously wasn't enough. Vodaphone needs exposing. No option on menus to speak to a customer service agent. You have to select Option 2 "thinking of leaving' to get to retention team in S Africa or option 3 ('you want to upgrade to monthly (Egypt). Cynical sales and marketing with absolutely no accountability. Truly appauling customer service. The worst I have ever experienced. Worse than Talkmobile, BT, Npower - and that is saying something. AVOID at all costs.