We used them as a business for 2 years and I can safely say the service is terrible. They continuously give wrong information, I can only guess this is down to them not knowing the correct information LOL. They always changing account handlers so you can never have the same conversation with the same agent, extremely frustrating when you have issues and have to repeat yourself again. There warehouse staff are either death or not good with numbers, the amount of times I had to repeat IMEI numbers to the CS member to be told it doesn't exist until the third or fourth try, honestly not me we repeated back the number and agreed but on fourth or third attempt it works. I've even hung up and called back in hopes to get a different warehouse staff member which has worked as I'm am then told the IMEI number does work now. They changed our bill system too (Dise to Crystal) and didn't bother to tell us. The only reason I found out was when I couldn't access my account online. It has now been like this for over a year and I'm always told they are looking into it but clearly not. I'm now having issues with getting PAC Codes as our two year contract has come to an end. I requested them via email Mid April to be told today that they weren't sent to us and need re-requesting as the 30 days expiry has passed!!?? I told the CS member that impossible as it's 02nd May only been 15 days from my request, use your brain and count the days on the calendar but she stuck to the story. I have to admit the Customer Service team been great until this one person today but there Sales Team and Account Handlers are terrible. Could be lack of caring but if that's how they treat a company who the largest in US then hate to think how they treat others.