Terrible service! On Sunday 23rd April my phone got stolen. I was able to blacklist my phone and SIM card which I was happy about. The next day I called to talk about getting an early upgrade (contract ends 3rd Nov) and I was told £27 to upgrade £129 to cancel. The following Wednesday when I was ready to upgrade, as I'm a uni student who needed to sort some funds first, I was then told I was given THE COMPLETE WRONG INFORMATION and that it was actually £129 to upgrade and £160 to cancel. I have exams and I needed to ask my mum for the money so now today (2nd may) when I rang I got told the previous TWO PEOPLE WERE WRONG and it was £192 to cancel. I am confused HOW in the space of a week the price kept going up. There is such poor communication within Vodafone I can't believe it. Also, the person told me no notes were even made on my account from the devious two calls so no one knows what was said and they couldn't phone the previous people even though I had there names as it would be like "finding a needle in a haystack" (her words). Either their calculations were wrong or they are making up these prices but THEY DONT COMMUNICATE!