The only reasons this company even gets 1 star is so I can review them. I have been with Vodafone for several years and up until the end of last year I had no problem at all, they were accommodating, polite and had excellent customer service. Then I renewed my contract and took out an Ipad on top of my existing line and it all went from bad to worse to atrocious. Before I even get into my rant, has anyone ever had a phone call less than 30 minutes?. I opted once for them to call me back which they did but I was instantly put on hold for another 30 minutes after waiting 50 minutes for them to call me back in the first place!!!! From the moment I ordered the Ipad I was lied to time and time again, promised it would be delivered on a specific day 3 times, promised phone calls back yet never received one the dozens of times that I have called and spoken to customer services. Each time I have phoned customer services I have to repeat the whole issue over and over, its there in the records of my account!!!!. I have emailed, written, called and requested to speak to someone over and over, yet not one phone call have I had to address the continual lies and shocking service I have received. I was advised to go to a store even after being assured they had the item in stock, arrive at store and surprise surprise not in stock. Vodafone has wasted over 26 hours of my time in the last 7 months, 2 days ago you even had the nerve to take 3 payments from my card and then deny it all. I even have a transcript of them denying it, yet when I phone shortly afterwards they accept they have done it and now will refund the money THEY took out instantly yet I have to wait up to 5 days to receive it. I WILL be cancelling my contract and when they send me my remaining contract bill I will send it back with my own bill for the 26 hours of my time you have wasted to be deducted from it along with the costs for the stress and anxiety you have caused me over the last 7 months. Vodafone you are truly shocking in ways I cannot comprehend. You find it acceptable to LIE to your customers, to IGNORE your customers & treat them like DIRT on your shoes. Well no more will you have my custom and I will broadcast my whole story on every media outlet I have at my disposal, I will be reporting you to your Regulators and anyone else that should be alerted to your atrocious treatment of people.