Awful, awful money-making company! I have been with Vodafone for several years and without doubt paid for my handsets several times over. As others have commented, their customer service has rapidly declined. My phone is broken - It does not work at all. As an insurance payer, I presumed a new phone would be couriered out to be asap. Wrong, instead, I am advised to visit a Vodafone store and get a courtesy phone there, while mine is being repaired. Vodafone are unable to tell me which stores have courtesy phones available. The Vodafone stores are also unable to tell me where there is a courtesy phone available. Numerous Vodafone stores have no contact number listed online to enquire. Which means you are left to trawl the Vodafone stores in person to search for a courtesy phone, which perhaps exits in Vodafone's parallel universe. Four Vodafone stores in, two in central London and guess what they do not have any courtesy phones available, however they can sell me a new phone, a new contract a new internet service provided by them and then I can have a new phone right there on the spot! What an earth have I been paying my insurance for? The manager said to me today, that he doubts very much that I will find a courtesy phone anywhere. But if I sign a new contract for 24 months a phone is right there for me! Needless to say, Vodafone has forever lost my custom and recommendation.