In an attempt to make this useful rather than coming across as a rant, my experience is as follows : - Chat service : it's actually quicker to call than use this service. I spent 30 mins asking one question and gave up as I couldn't get a straight answer. English didn't appear to be their first language. - Customer service : called 5 times, mostly getting through to an Irish call center. 1 guy did genuinely try to help but it appears that he couldn't do anything due to company policies. As for the others, I guess they were in the same boat but lacked the people skills. All the frustration could have been avoided if they would have answered my initial question plainly. - Complaints : Took about 40 minutes to get through to them. They were sympathetic but ultimately powerless. What frustrated me was that they told me one thing (as I had already given my 30 days notice she would cancel my contract so it would stop immediately) and did another (gave 30 days notice and asked me to call another department to get the refund that I was due only to find that when I called the other department they couldn't do anything). As a result of all of this, I've spent 4 hours calling the various different vodafone customer service centers and haven't got anywhere. So I am still paying for 2 Vodafone contracts, and will have to pay for these 2 contracts for yet another 30 days. I regret staying with Vodafone, it's obviously much easier to switch than it is to stay.