Hi Everyone Apologies but I've never complained about a company in this way. I feel that as a 15 year customer of Vodafone my experience over the last years is horrendous. Quick summary New phone taken out 2 weeks and several visits to shop Eventually working but several of my contacts could only text and not call me This got worse over recent months Been asking for help for many days Office in Alexandria have lied not called back on numerous occasions. In fact never called back. 2 mangers on the same day swearing that they would never let me down. Can't estimate the number of hours spend on my landline. Still no resolution and stuck without a phone. Complete havoc and Vodafone employees are actively moving me about because they can't or won't deal with it Its been 1 year....Any advice......I'm sure Vodafone wouldn't have been so gracious if I has withheld payment since I received my phone! Feel sorry to have to leave such an awful review Ps... I have all the managers names but this seems hopeless as well. Their colleagues just refuse to put you through!