The irony of it all. After my last experience I rang to cancel my mobile and my 'myfi' device, basically anything at all that had to do with vodafone....So, this time I got this 'concerned' individual that was absolutely 'going to solve all my problems'. He certainly 'talked the talk' and we managed to strike a good deal moving forward.........well, until the next day when a 'dongle' (which I payed express delivery for) was delivered instead of a 'myfi' device, 3 calls later and another 115 minutes on hold or on a call about 'why' this 'dongle' (which was requested as a myfi device) hadn't been activated and although it is suppose to take between 1, 12 or 24 hours failed to be connected at all. So here I am again on my now 74th minute on hold and then transferred from a woman in Eqypt to a British man that flatly explained that he didn't know 'why' I'd been put to him as he only deals with people that signed contracts and want to get out of them after 30 days.......still on hold.........why is it so hard to be a customer.......Please as customers don't 'accept' this as 'normal' as the more you 'accept' this the less companies will be under pressure to review and revise their processes and procedures. Let's not forget that without us, they don't exist. Stand up for 'what you pay for' and 'what you're promised'......I'm currently speaking to someone now who is desperately trying to solve this issue......last chance as we now fall into our 130th minute.....