Awful service. I left vodafone a while back when my phone contract ended, I recently got a pay-as-you-go with them and so I tried to set-up an online account so that I can top-up and monitor my phone, but the hassle I've been through already is unreal. Now I remember exactly why I left them! I set up the new account and couldn't log in, despite requesting a new password the site just kept giving me errors. The customer advisor had the cheek to tell me that there wasn't an account (despite the fact that my email address was already used as a username, which was my doing) then they decided to set up a new account for me, despite me pointing this out. They point blank ignored my questions and completely disregarded what exactly was the issue. Then, when they actually set-up the new account for me, the memorable details they gave me were wrong so I still couldn't get into the new account. Contacted for the third time and finally got a temporary password (which really they should of just done in the first place! If only they LISTENED). Now that I am actually in my new account, I noticed, not only are the memorable information they provided way off, but so are my actual details, for example, my name is Zoe and they have me under MR.......just makes me think what have they actually done right and whether they make any effort at all!