Its more a case of what went right? Nothing! It's difficult to know where to begin. No one can follow simple instructions. No one listens to you properly so they always get things wrong. I've lost count of the times I have called to rectify a mistake they made in changing from contract to pay as you go when my contract ended. ( they took the wrong phone off) Today again I have just spent so long trying to sort this out that I almost ran out of battery it took that long. Now I am told that the only way to rectify this is a new sim,which I will then need to port my number to when it arrives, although they admit it's their fault! Both people I spoke to had such strong accents and spoke so fast that I had difficulty understanding what they were saying. Wouldn't let me speak with a manager as " I can assure you they will say the same as me". I gave up in the end and can only hope that after the fifth time of trying that it's sorted this time. I'm not holding my breath. Watch this space. They have given me discounts, months free etc., but honestly, all we need is good service to begin with. I only use vodaphone because the coverage is the best here. If you have a choice, don't touch them. Having said all that, I've recently had cause to use their store in Stratford upon Avon for another reason, and found them very helpful.