I have only given one star because I can't leave none. My account has been plagued with issues. From my DD not being collected regularly to service restriction due to aforementioned error. NOT my error.. Vodafone for what ever reason didn't collect the payments leaving me playing catch up. Also, I was miss sold a contract believing it was an early upgrade- I was told as I had been a loyal customer for the past 16 years I could upgrade early, i was left with 2 phone lines plus handsets and hours on hold to sort that issue out. Finally reached the end of my last contract with them in August 17 to be told that even though i owed no money to them, my contract was over and the handset paid for.. I would need to pay £50 for a months service until they could release me to PAYG!! WWHHAAAT??? My original contract was on £37!! Absolutely ridiculous. I have left now and will never go back.. STAY AWAY FROM THEM!!