Whenever they try to do something to my account they make a pig's ear of it, requiring multiple lengthy phone calls to get it put right. Latest instance - I bought a new phone for my son which for some reason they sent with two sims. After multiple phone calls, including a 40 minute one this evening with their badly mis-named Special Customer Service team, they still can't manage to activate it with either of the sims. Their best suggestion was that I should drive 30 miles and visit a Vodafone shop to get it sorted out! An organisation which has very obviously cut its customer services costs to the bone, with the result that they can't provide any useful customer service at all. Avoid.