Vodafone customer service along with the people working in Vodafone stores - the worst service I have ever experienced... To begin with, in June 2017 I received a call offering me to upgrade my contract. The one I had was £20 per month for 20gb and unlimited texts and calls, however the girl taking to me asked if I wanted to change it for a contract that is £40 per month, it would include 40gb and unlimited texts and calls. I said no, because the contract I had was good for me. Anyway, after a month I received a bill that was for the new contract. I called Vodafone straight away and they were acting surprised that my plan was changed without my permission. The Vodafone Customer Care workers said that they will fix it straight away. So I waited about a week, but nothing has been done. I called Vodafone again and I got the same result again - nothing. I visited the store in Camden Town, London and explained the situation, but they just told me that it is not their business and I should call Vodafone Customer Care again. And so I did. Can you guess what result I got after a call? Nothing has changed, of course. I went to Vodafone in Selfridges and the girl working there told me that she can’t do anything, but she will put some note on my account so the next time I call Vodafone Customer Care, they would see it and fix it immediately. I called again. It actually took me around three more phone calls and hours spent on hold when one day someone picked up, listened to my problem and changed my contract back to normal and told that I can ask for a compensation. It also took me till around the end of July 2017 to get this problem over with. And, if you haven’t guessed, I didn’t get any compensation. Anyway, this is not the end of my problems with Vodafone. My data allowance renews on the first day of the month. This month, on the morning of 4th November, I opened my Vodafone app and it was saying that I’m left with only 5.6gb. I was shocked, I knew that I couldn’t have spent 14.4gb in three days using instagram and google. I gave a call to Vodafone Customer Care straight away. The man on the phone said it is a system error and that they will give me additional data in few moments. Almost a week passed and nothing, as always when you call Vodafone. I wasn’t surprised at all. On Friday (10th November) I called again, they told me that I have to go to Vodafone store to get this sorted. I went to Vodafone store in Wedtfield in Stratford the next day. The girl who was supposed to help me just asked to open my Vodafone app and she said that there are a lot of customers with the same problem. She told me that it is clearly a mistake of the system and that I actually have more data than the app shows me. She told me not to worry about it and that I definitely won’t run out of internet soon. This morning (12th November) I received a message that I’m out of data... I called Vodafone Customer Care again and the girl on the phone told me that she will speak to her manager and then transfer my case to a team of techincians. She said that after eight working days I should start getting updates on that. She also tried to make me calm that on the 1st of December I will have data again. Amazing. Because ‘I don’t really need it for the rest of this month’. I recived a call from the manager few minutes later, he asked how is my day and said that they will have a look at this problem... Once again Vodafone proved itself absoulutely unreliable. Yes, the people are polite when they speak to you, they make you feel like you are important, and they will try their best to help you, but the truth is that they don’t. I’m really dissapointed and would never recommend anyone to sign a contract with Vodafone if they just want a reliable service without constantly having problems. Vodafone definitely offered me the worst service I have ever had in my life. What will I do next? Probably try to terminate my contract somehow and look for another telecommunications company. I believe that absolutely anything would be better than Vodafone.