Unlock a phone easily within 24/48hrs as per Company & industry guidelines ..... Not Vodaphone , after 20yrs plus of loyalty they just don’t care when you have problems or more importantly want to leave / change. History ; started 6 day’s ago ; 7 x online unlock for completions later + 2 of the same forms completed by their own customer service dept’s. 2 x further seperate customer Service escalations repeating the WHOLE process again with promises of ‘within 1 hr’ contact back. No contact made. Final call this morning led to same process but with a team member that took responsibility & promised a resolution within 24 hrs. Just received another confirmation of receipt of the same forms completed that will be processed within 48hrs unless their is a problem ..... which on 11 very very similar occasions their has been because the automated reply says so !?. We are not hopeful & still have no mobile phone service on our original contract I phone with Vodaphone ..... Do not enter into any transaction with this major plc company - Vodaphone.