The worst customer service imaginable. I have been a customer for over 8 years and in this time have had countless issues with them unable to get anything right, always making false promises and providing me with incorrect information. Every member of staff you speak to on the phone letts you that last one was wrong and they all lie. I think they just try and tell you what they think you want to hear to get you off the phone. Even the highest point of contact (apparently - not positive cz i can’t believe a word any of them say) dont know how to speak correct english, dont listen to what you are saying and shout over you, give you false promises and information. I have only stayed with them for the cheap tarriffs but taking all the hassle the cause into account it is really not worth it. You get what you pay for. They obviously don’t have a clue what they are doing and its baffling how such a despicable company had survived for this long. I hope it goes bust so people can stop getting ripped off by them. Atleast they are releasing me from my contract because they “can’t afford to compensate me further” for their mistakes (charging me for 23 months for paper bills they have been sending to an address i moved out of almost three years ago without my knowledge)