Giving them 1 star as there is no option to give 0 star..Pathetic service by Vodafone UK... Called for upgrading my contract.. call connected immediately... the agent offered my the options which were not matching the deals that I saw on the internet... so I asked for my PUK code.. he said he will transfer me to Cancellation department... then the call got disconnected... I called them again but this time called their cancellations department.. It said the wait is between 40 and 60 mins... been waiting for close to 1 hr and 30 mins now and still no one attended the call.... I am very surprised that they are interested in only in new customer and not their existing customers who are planning to leave.... I will definitely not recommend vodafone to any of my friends...