Only gave them 1 star because there's no 0 star review. My mum took out a contract for her nephew, the contract was coming to an end and she contacted Vodafone to say she wouldn't be renewing the contract. Her nephew called Vodafone to renew the contract and they let him even though the contract is in my mums name. He's now absconded with the phone and Vodafone have said my mum has to now pay for it. Absolutely absurd and useless company. So anyone can call up and pretend to be someone else and they will allow them to take out a new phone in your name. Be warned do not join Vodafone if you value your peace of mind.