If I could score below 1 I would! Not only are they really unhelpful they just want your money and don’t care about anything else. Not only did they have my upgrade date wrong costing me an extra £160 they didn’t apologise and offered me £10 back! When deciding I would actually stay with them and give them a chance they ruined it again by telling me I could keep my old number to then be told after I buy the sim only contract that I would have to give 30 days notice and won’t be able to keep my old number. I shall be cancelling all the contracts I have including my broadband with the shambles company!