i am currently on hold and have been put on hold half an hour.. i was given an upgrade and then the next day my number was blocked for a good few hours... i have kids in school and i was only emailed by one of the moms that ure phone is coming up as un recognised. After that i found out that my numebr was under fraud check and no update was given to me about the upgrade, it was as if they wanted me to leave the upgrade. I provided them by bank statement, drivers license copy and a utility bill...the fraud was cleared, obviously there was no fraud, it was the same number, same account all the activity was happening from, Ive been with them 11 years so they should know when its fraud or not... now i have no update on the upgrade, 45 mins ive been on hold already... they have no record of my upgrade! and theyre not even talking to me, very disappointed in them