Honestly l have never had such terrible customer service before they really do not care about their customers. I took an account out for my grandparents and then contacted them two years ago to transfer it to my grandparents and was told it was done. This year January my grandparents told me their phones have been barred and did not know why and that they have been paying high amounts of money 200-300. I called to sort out only to find out that the account was still in my name and that it has massively affected my credit rating. I phoned from the 18th and spoke to someone for 4hrs trying to sort it out being passed from one person to another then the following week called spents 2.5hrs on phone sorting out the same things as the week before and being told that there were no notes from the week before. I then set up a payment plan which l.have been told today l not done and my granparents honest have still been restricted even when l was told that they would unrestrict it two weeks ago. The other week l called despite exaplining that this account is not meant to still be in my name therefore do not know the details unfortunately l was told l.could not access the account now which was strange cause all the times l could and told to go to the shop and set up a pin which l did and the phoned again and spent another 1.5hrs on phone exaplaining the whole situation and going through billing again!!! And then this week l was told l could not access account and there was no pin. I went livid and demanded to speak to the senior as l was not going yo the shop again!!! To set another pin. I feel there is no communication between the different departments and each time you call you have someone different each time who has no clue what was done and said before because there are no notes. The staff ate no properly trained for the job some do dnot know what you are talking about feels like you are actually teaching them. I dod no like the fact that between 18.01.18- 15.02.18 l have apent a total of 10 hrs or more on the phone with Vodaphone. So dissapoimted with the level of customer services and tge services in place. The customers srevice assistants some of them bless are polite but l think the main problem is the top the seniors who do not really care about customers and of courae you get the odd assistances who have no clue and have no training. I do not even want to start with their broadband which they misold to me and told it was going to be sorted only for it not to even be sorted. I would not even give Vodaphone 1 star at all and would not recommend it at all. Stay away find someoneone else.