A £50 wifi dongle does not top up online - a simple problem that at least 6 phone calls and 4 different alleged fixes over the last 7 months have failed to solve. Replacement sim, various resets, new account and numerous assurances that this time it would be fixed. It hasn't and the crowning insult was to be offered the automated number as a temporary solution - something I could have done myself. I feel sorry for the service personnel who are being let down somewhere. I asked for my £50 back and was told that no refund is possible until the problem has been resolved i.e. they can keep going without ever solving the problem! Think about that for a minute...I pointed out that after giving them two opportunities to remedy the problem I was legally entitled to my £50 back. The manager to whom I was escalated said they do not take this view since I can top up some other way - apparently Vodafone are ok to re-interpret the law of the land and to accept it is ok to sell you something which is not completely as described without any obligation. I am posting to say that I have given up and if you encounter the same problem don't bother to try to solve it - use a shop to top up or bin it. Similar incompetence encountered with mobile phone contracts - don't buy anything from them as they take no responsibility for what happens afterwards even if they cannot solve a problem - it is an apparently lawless approach that feels more like the Wild West than a properly regulated and managed business.