Rang at 7.32pm - gave my name and number to a woman who left me holding 10 minutes, then came back and with no explanation said she was transferring me, even though she had no idea what my query was. Then Ed Sheeran songs on a loop started, and a robotic female voice began telling me every two minutes how busy they are. Yes, I know I could have hung up long before but I was curious to see what would happen at 9.00 pm when they close. Sure enough, I was still on hold at 9.00 pm at which point I lost the will to live and hung up. So, they either have no queuing system or some other poor souls were on hold even longer than me. Words fail me - draw your own conclusions.