Appallingly bad customer service - don't know why I keep renewing with them. Maybe this time I will finally resist the renewal offers and switch to another provider... The latest incident tops all the previous problems I had with them. When I renewed my wife's and daughter's contracts (I pay for them), they texted my daughter (who is at Uni) my wife's contract details and allowance. So, my daughter read the text and understood that she had unlimited minutes (when in actual fact she only has 500 mins). Fast forward a few months and she ended up using more than 500mins in a month - and I was charged £59 for the 100 or so minutes she went over her true allowance. I then spent over 90mins on chat and a further 45mins on the phone dealing their CS agent, his manager and the complaints department. Right until the end, despite accepting that they had sent my daughter the wrong allowance details, they refused to refund me any money. Yes they apologized and promised they would learn from it etc. But it was only when I got really cheesed off that they finally offered me a £15 refund! I told them this was an insult and after further back and forth finally agreed to offer a 50% discount. I could not believe the length they would go to - not to refund £59 - which shows how little they value their customers. I have had 3 contracts with Vodafone for at least 7 years - possibly longer... There get out was that the message they sent my daughter did have my wife's number at the start of the message. How many youngsters in this day and age read a message fully and in detail? So, because she failed to spot her mum's number at the start of the message - she must take responsibility for Vodafone's mistake. What a joke!