I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle. The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device. I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number. Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care. The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.) I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months. As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises. I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK. The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is. Never going back to Vodafone now... If Vodafone would like to contact me and make amends they can find my contact number