Over a period of 14 months, they have lied about fixing a small problem.. initially, they said it was impossible, but once I explained my daughter had bill notifications, they admitted it could be done. but after 14 months, with many phone calls, saying it was fixed, the problem remains. Having now had enough, I have tried to amicably cancel my contract, I have spent all weekend on the phone.. (8+ hours just today) asking to speak to a manager, the reply being no managers here.. then getting to speak to a manager.. finally asking to be put through to someone in the UK, and told it is impossible.. and again, managed to be transferred, so lies upon lies. I can only describe Vodafone as having the worst possible customer service ever.. and still the problem is not resolved. 2 complaints have been raised, and it is now going to be escalated to the ombudsman.