I first tried to use the online service, first it said I wasn't registered, then when I typed in all my details, it wouldn't accept them, as ...I was already registered. Then tried the online chat, Vodafone staff clearly don't employ typists with a good speed. Then asked them for a number to call a human being on. In total, I spent four and a half hours either on the phone or waiting to call them back. At the end of all that time, I still couldn't log on, or arrange a new contract, or get details of the previous contract. Call centre staff, apparently in India, had very poor pronunciation, and gabbled. Lost count of how many times I asked them to talk more slowly and more clearly. Total disaster.