VODAPHONE ARE ROBBING FROM THEVTERMANALLY ILL. Your new advert states " if you are not happy you can leave" and yet they have made it impossible for me and my mam to end my dad's contract. Dad has alzhimers and has not used the phone in over a year, we kept paying till the contract was up, like we were told we HAD to do, (EE and Virgin both allow you to end contracts with no fees under special circumstances) So then we took in our Power of Attorney (the legal document showing we can do everything on behalf of my dad) to the Newcastle store, where the staff were clueless and kept contradicting what we had to do. "You can do this on the phone" " you have to do this in person" " we can't do this" "we need to deal with john" . . . So I asked for the manager, who was less helpfully, showed no compation, and pretty much accused us of faking the legal document "identity theft blah blah blah" "i could have made that" . My mam left the store in tears, I was furious, Suffice to say we still have the phone. We are now seeking legal advice and 3 family members have now switch to a different provider (monthly loss of £117) and all because vodaphone are determined to STEAL £12 off a man with Alzheimer's every month. I WILL HIGHLY RECOMMEND PEOPLE AVOID YOUR COMPANY.