Last week whilst purchasing a new phone within my local Vodafone shop I was also offered a £14.50 SIM only Pay Monthly deal which I thought at the time might be better for my needs in relation to Data and internet use. . However, having considered the options I decided that during the 30 day cooling off period I would like to change back to a Pay As You Go customer. To do this, I contacted their Customer Service Team and this was where my journey really began. I was passed around different teams, I was cut off and phoned back but this time I got t to speak to a very nice man in Egypt who totally understood what was needed and phoned me back on Sunday morning and then passed my call back through to someone in a team in the UK. All I wanted to do was to revert back to being a Pay as You Go customer and to use the credit of approximately £10.91 which I had already built up previously together with my Big Value Bundle which I had on the Thursday morning. . After speaking to six different representatives within different teams at Vodafone. I was assured that my request would be dealt with. However, I was not advised that I would potentially lose both Pay Monthly and Pay As You Go services.. !! This afternoon Vodafone took it upon themselves to remove my internet and phone service completely That includes being able to make outgoing emergency 999 phone calls. Also people cannot contact me on my phone as it will not accept incoming calls. . I had approximately £10.91 in credit on the Pay as You Go Scheme as well as a Big Value Bundle prior to the change to Pay Monthly. These benefits seemed to disappear into limbo with the change over to Pay Monthly. I cannot understand why theyhave removed all of the services and now my phone number is invalid!!. I would like to remain as a Vodafone customer but the way in which my request was dealt with is atrocious.. When I tried to complain online I couldnt complete the action because the form had a field which required mobile phone number to be completed. An error message appeared advising that my mobile phone number was was invalid..Therefore I was unable to submit the complaint. So Vodafone seem to have also deleted my mobile phone number and dont even want to know about my complaint!! . I feel that this company is fraudulent, dishonest, there are too many customer service agents and teams dealing with this bit and that bit around the world and Vodafone are unable to deal with anything that is simple never mind something that is slightly complex. Up until now I have had no real issues with this company but would urge anyone using Vodafone to think very carefully about it...