Oh my word this has got to be the worst company for mobile. I tried to order a SIM card on their website and I've never had so much trouble to get a SIM in all my life. Literally it's like drawing blood out of a bat it's that bad. First they said I could collect the SIM at their Wimbledon store which I went to collect after a 40 minute train journey, only to be told that no they don't do the same deals as their website by some agitated bloke with tattoos! He refused to help me and started going on about not price matching...Eventually I gave up and went back home to try and get this SIM delivered to my house. What a joke that turned out to be. First they wouldn't let me order because I've already got broadband with them and they can't allow me to have a mobile contract because of needing another credit check! Eventually an online advisor supposedly 'helped' me get around this by asking me to create a new profile and do a separate credit check on that. The online shop also wouldn't process the order and they had to help me 'push' the order through. Eventually I got what I thought was an order number. It had all the information on it and an order number attached however I didn't receive anything via email and thought to check up on it the next day. I spent over 2 hrs dealing with an advisor and they couldn't locate the order! Unbelievable. I'm now on the phone with another sales person after 48 hrs of hell and am waiting to see if I can actually get a SIM card from this joke of a company.