Vodafone took an order for a SIM but made a mistake and set up two SIMs. The result was that one SIM wasn’t paid for. It appeared I had defaulted and this screwed up my credit rating which I haven’t been able to resolve yet (I’m a 57 year old and run a business and have never had any debt so it’s a real problem as I’m now being rejected for insurance quotations, etc). Vodafone insisted it had done nothing wrong. Wouldn’t sort it out and I had to go to the Ombudsman. Roll the clock forward six months and about 60 hours of my time. The Ombudsman told Vodafone to pay me £100 compensation, apologise and contact me to resolve the issue. Vodafone has finally admitted it made the mistake and set up two SIMs. The £100 doesn’t even cover the cost of lost phone service let alone my time. The apology in the letter consisted of the line “I am very sorry that your recent experience led you to contact the Ombudsman”.... that’s it! They didn’t try to contact me and, having spent another half an hours trying to contact them on the phone (can’t pass security as I don’t have an account any more), I’ve been told to “go into a Vodafone shop with photo ID, prove who I am then call Customer Services.” When a company screws up, you would expect them to do whatever is reasonable to fix things. Not Vodafone, they don’t give a flying **** and companies who forget about customer service usually fail.