You go to a store for help as your phone is alarming you that your battery temp is to low to charge so the person downloads an app on your phone thinking that will fix it uses the little battery I had then the phone dies and the next day he tries to put it on charge and nothing. Then tells me that it is water damaged. No moisture visialbly on phone or any where else just guessed as did not know his job then because I said it has been no where water, steam, rain he was very rude because I told him was going to cancel my contract. E.mailed head office they were just the same said my fault as I had to send it off for diagonistics test. They would not tell me it was the battery failure. They decided to say it was slight water damage could be to a number of reasons, weather, temp change but does not take effect straight away. Not My Fault but because they will not admit it was just the phone at fault they blamed me so warranty null & void. Offered me £25.00 off my bill for the staff in the store for being rude to me. So nice of them. So now have to buy a new phone not from voda though. NEVER WILL I GO WITH THIS COMPANY AGAIN.