I have been a customer of Vodafone last 3 or more years. I have recently placed an order and have upgraded my two lines. As I had to return one of the phones and needed to replace it with something else, all my account was messed up. Jut because of return department diddn't accepted door to door exchange, other line upgrade was also deleted and waisted one whole week to sort out and re-order the phones. As existing deal was given to me at the rate i was pleased and due to the mistake Vodafone customer services did, I was not offered the same deal once all it was cleared and tried to do my upgrade again. I have spent nearly 6 hours on the phone tried to resolve this issue and each time I called after explaining the matter, waiting on hold for minutes, times where lines were disconnected, and did not receive a call back, obviously had to call back and re-explain the entire problem to new advisor, kept waiting backward and forward hours, nothing was clear and could not get the upgrade sorted as well as the offer Loyalty team given were taking away offered some other products more expensive. AI had asked, i should be compensated due to the hassle i was involved with but the answer was no and couldnt get anything out of all. More then all, Vodafone is restricting the way they are working and not able to save you any money, if you try to extend your contract renew or upgrade. All you will be doing paying. I was charged out of data when the switch was made in between upgrade and disconnected my line, removed my data and left me in the middle of country site with no internet. I was charged £10 for adding extra data and £6.50 for using out of data plan which was 200MB of internet as I didnt realise I was out of data. Then they didnt refund any of these, where I previously owed £26 pound refund due to another refund 6 months ago and so on....... Originally, did like the idea being able to use my package in europe and calls to UK when travelling, however more or less all other networks are offering similar deals with better customer services. Not highly recommended...