After over 20 years of loyal service I've never seen such a decline in this company, from a clear industry leader to utter and complete garbage! Expensive doesn't come close I ended up paying £30/ month on SIM only plan with a 5 year old iPhone! No apologies for knowingly forgetting to apply any loyalty discounts. My wife's problems on her account have taken a month to sort out, caused her undue and incessant stress, the last time being stuck on the phone for 1.5hours being passed from one clueless operative to the next from Liverpool, Ireland and 3 trips to India (or wherever the offshore centre is) never mind the one hour delay in answering the simple call I made yesterday to 191 get my PAC code. Either way I'm off immediately as I finally have my PAC code and my wife will be leaving as soon as the contract is up. Will be writing to Ofcom and reporting them for knowing ripping us off for months the unethical conduct and appalling customer service! Frankly I wouldn't stay with Vodafone if they offered me a contract for free. I wish review sites had a zero star rating as this would be more appropriate! Truly terrible company!