This is by far the most ridiculous company in the U.K. and I wouldn't recommend it for anyone!
In my first week in the U.K. I've signed up for a 13 pounds dongle contract with then that provides me with 3GB of data.
Contract was for one month and they said I shouldn't have to cancel.
Two months later, I receive an outstanding bill of 560 £. I called to enquire to be told that this was sent by mistake.
A month later another bill was sent to me with 620£. When I called to clarify the annoying bills, they said I had exceeded data usage by 20GB. For the 3GB I paid 13£ and for the rest I owe them 620£.
When I asked about the reason why I wasn't told that I exceeded data usage, they stated that they had texted me on the number (that was a dongle).
I told them this is fraud and I wouldn't pay. They then used a company called Fredrickson to collect the money and I ended up paying 760 pounds for a 13 pounds one month contract!!
This has caused me major distress and I had just arrived to the UK. If also affected My credit score.
This is such an unprofessional company and everyone should avoid it as much as possible and not fall into one of its traps!!
I still wonder how this company hasn't been accused with fraud yet!!!!!
6 years ago
Vodafone has a
1.2
average rating
from
2,003
reviews
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