I bought a new phone and Vodafone SIM package from Carphone warehouse.My old phone also with a Vodafone SIM had the number that I wanted to keep and transfer to my new phone. I contacted Vodafone, gave one month's notice on old phone and asked that it would be changed to PAYG so then my old number could be ported over. A month later filled out form to port number, next day my new phone number was PAYG !!!. Contact Vodafone by live chat, was given lecture about not buying through Vodafone. Passed to customer services, given another lecture, Days have gone by, old phone and new phone now both on PAYG, can't make or receive calls on either phone. Live chat, customer care, porting team, making life as difficult as possible, and are happy to take direct debit for both my phone's every month, but can't carry out a simple task of porting my number over. I've cancelled my old phones direct debit, I'm sure if I cancelled my new phones direct debit, I'd have the baliffs around knocking on my door. My advice is don't buy from Carphone warehouse, because it upsets Vodafone employees. Maybe when they sell less SIM packages and lose jobs they might realise that as long as they sell at whatever outlet, it keeps them in a job. They are honestly the most pitiful bunch I've ever had the misfortune to deal with. Loyality means nothing, I will know next time to go with a different provider.