What didn't go wrong? My fiances mum and I tried calling vodafone several times after filling in several forms online to have my phone unlocked! Eventually (rolls eyes) they send the email regarding the phone... Only to find out it was the WRONG PHONE! My Fiance is stressed, its her final year of university and vadofone are making her ill. Something that should be so simple has become so difficult, we've been misinformed, lied to and not listened too on various occasions. They take advantage of people who have no idea, my father has declining mental health and has been put onto unnecessarily expensive contracts on more than one occasion, as he doesnt know what hes doing. Vadafone is a sick company and some of its staff should be ashamed, taking advantage of its customers in such a way.